E-Commerce Trustmarks in Europe Conference Report (February 2007) and conference website, www.trustmarkconference.dk
Air Passenger Rights Consumer Complaints 2005 Report (October 2006).
Sales in Europe (In french) (May 2006).
The European Online Market: Consumer Complaints 2005 Report (May 2006).
Money Changing in EU Member States outside the Euro Area Report (April 2006).
Car Rental Contracts: Consumer Complaints and Protection Report (November 2005).